The most advanced NPS solution for eCommerce & retail companies
How many monthly orders do you have?
The app price will be calculated based on your monthly orders. Pay only for the orders you deliver and track NPS from!
< 200 200-500 500-1K 1K-5K 5K-10K 10K-15K 15K-20K 20K-30K > 30K
Free for any subscription
SAVE 35%
ESSENTIAL
Get Feedback + Take Action
$0 / year
$0 /mo paid anually
Contact us
START A TRIAL30 DAYS, NO CREDIT CARD REQUIRED
WE HAVE A SPECIAL DEAL FOR YOU
- Flexible questionnaire builder
- Define your questions logic branching
- Monitor the response rate
- Widget, popup, or full-page surveys
- Open answers, scale, grid
- Unique or multiple choice
- Limit responses
- Collect feedback across any channel
- email/SMS, Website, App
- in-store
- Take Action
- Define triggers based on the customer segment and NPS score to take action in real-time
- Create audiences based on brand, category, or products bought
- Automatically push data to
- Ads: (Meta, Google, etc)
- eMail (Klaviyo, Sendgrid, etc)
- Helpdesk (Gorgias, Zendesk, etc)
ADVANCED
Quali & Quanti Insights
$1,356 / year
$113 /mo paid anually
Contact us
START A TRIAL30 DAYS, NO CREDIT CARD REQUIRED
WE HAVE A SPECIAL DEAL FOR YOU
- Everything in ESSENTIAL +
- Get Customer Experience Data By:
- Step in the customer Journey:
- Pre and Post-Delivery
- Post-usage/consumption
- Channel (on-line, in-store)
- Customer Segment
- Country, Location
- Store, Brand, Product Category
- Employee
- Track any metric that matters:
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT)
- Customer Effort Score (CES)
- Any question you want to ask & track
- Flexible reporting
- Let your team know their performance against their targets
- User management to set the internal transparency level you need
EXPERT
Generate AI Insights
$290 / year
$24 /mo paid anually
Contact us
START A TRIAL30 DAYS, NO CREDIT CARD REQUIRED
WE HAVE A SPECIAL DEAL FOR YOU
- Everything in ADVANCED +
- Understand What’s Going On
- Detect the main issues from open answers using Natural Language Processing (NLP)
- Monitor the issues throughout the timeline, broken down by: step in the customer journey, store, channel, customer segment, brand, category or location
- Send alerts to various decision-makers based on the detected issue
- Keep everyone in the loop: create reports to various stakeholders depending on their area of interest
- Blend qualitative data with quantitative data - what’s the main issue reported by our most loyal customers?
- Get the pulse of the most impactful issues reported
- Monitor the expectations gap vs delivery gap
What sets us apart
- Blend qualitative data with quantitative data
- Go beyond analysis: take action in real-time to prevent customer churn
- Enterprise-grade software at an affordable price
- Onboarding and Training
- Dedicated Customer Success Manager with email, Phone, and Chat Support
- GDPR-compliant with the option to have anonymized data
- Professional Support & onboarding:
- Free access to our CVO Academy for 1 user (worth $999)
- Flexible contracts with friendly terms: no binding agreements, hidden clauses written in fine print
- Not just a tool: we’re pioneering the CVO movement: access to knowledge & training
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Not sure which plan you need?
Book a complimentary 30-minute call and let’s talk strategy.
Our Technology: Pulse
Beyond Feedback: Turn Insights into Growth
NLP for Feedback Analysis
Our Natural Language Processing module allows you to get the pulse from the customer feedback, automatically detecting issues, sentiments, and themes. This transforms qualitative data into actionable insights, helping you quickly grasp customer concerns and preferences.
Survey builder
Our flexible survey builder allows you to use scale, grids, stars, numbers, logic branching and use them as widget, popup, or full-page surveys, open answers, scale, grid, unique or multiple choice
Granular Issue Monitoring
Track customer issues over time by journey steps, locations, channels, segments, brands, categories, and areas, helping you identify and address problems precisely at specific touchpoints, enhancing the customer experience.
Qualitative and Quantitative Integration
We integrate qualitative data from open responses with quantitative metrics like NPS, CLV, and revenue. This approach measures the impact of feedback on KPIs, offering a holistic view of the customer experience and supporting data-driven decisions.
Real-time action
Automated alerts notify decision-makers of detected issues, ensuring swift responses and improving service recovery and customer satisfaction.
How Culture Kings leverage NPS with Omniconvert
The NPS it’s definitely a buzzword that everyone talks about. we’ve kind of steered away from it historically because we felt it was a bit too bland.But by partnering with OmniConvert, we’ve been able to build an NPS that gave us a much truer read of our customer satisfaction.
Some of our greatest improvements to our website and our customer experience over the last 6 to 12 months have been driven by the data that we pulled out of our NPS scoring.
It is clear to us that OmniConvert is going to be a long-term partner for us: they’ve actually let us become far more efficient with a number of our other software Partners so for us they’ve been a no-brainer.
They’re going to be part of our business for a long time to come.
DANIEL SMALL
Head of Marketing, Digital and CX
Head of Marketing, Digital and CX
5/5 Review
Frequently Asked Questions
Omniconvert Pulse leverages Natural Language Processing (NLP) to detect the main issues from open-ended responses. This advanced technology helps you identify common themes and sentiments without manually sorting through vast amounts of text.
Yes, you can monitor the issues over time, broken down by specific steps in the customer journey, store locations, channels, customer segments, brands, categories, or geographic locations. This granular view helps pinpoint and address problems precisely where they occur.
The platform allows you to set up alerts for various decision-makers based on detected issues. These alerts ensure that the right people are informed immediately, enabling prompt and appropriate actions.
Absolutely. You can generate tailored reports for various stakeholders, ensuring that each report focuses on the relevant areas of interest for each audience. This keeps everyone informed and aligned on the progress of the customer experience goals.
Our platform allows you to gather feedback at various stages of the customer journey, including pre and post-delivery, as well as post-usage or consumption. This ensures you capture comprehensive insights at critical touchpoints.
Yes, you can collect and analyze feedback from both online and in-store channels. Additionally, you can segment data by customer segment, country, location, store, brand, product category to gain a deeper understanding of the areas of improvement.
Our platform supports tracking key customer experience metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). You can also ask and track any custom questions relevant to your business needs. On top of the metrics related to customer experience, we can also calculate and track critical metrics like Customer Lifetime Value, Customer Retention, Revenue, and pretty much anything you can think of.
Our solution offers flexible reporting options, allowing you to customize reports to highlight the metrics that matter most to your business. You can easily visualize performance against other periods, or against targets that you can set and share the insights with your team to drive improvements.
Our user management system enables you to set different levels of internal transparency and access. This ensures that team members see the data they need while maintaining control over sensitive information.
Yes, you can track the NPS or CSAT and drill down at employee level, linking the customer feedback directly to specific employees or teams. Some of our customers motivate their employees by using these metrics, and we help them also validate that the sample size is statistically relevant. This helps identify the employees that perform the best and the worst.
Our platform seamlessly integrates with Shopify, Magento, Vtex, but also with Salesforce or custom builds. We also integrate with engagement tools, including ad platforms (Meta, Google), email marketing services (Klaviyo, Sendgrid), helpdesk systems (Gorgias, Zendesk) and our own website experimentation tool, Explore.
You can define triggers based on customer segments and feedback scores (NPS, CSAT, CES) to initiate real-time actions. For example, you can define rules to automatically create a ticket in your helpdesk solution when a loyal customer from a specific segment gave you a low NPS score in order to treat that in real-time.
Our solution blends qualitative data from open-ended responses with quantitative metrics like NPS, CLV, Revenue, etc. This comprehensive approach helps you understand the main issues reported by your most loyal customers and measure their impact.
You can track the pulse of the most significant issues reported by customers. The platform provides ways to visualize and prioritize these issues, ensuring that you focus on resolving the most critical problems first.
The platform allows you to monitor the expectations gap versus the delivery gap. By analyzing feedback at various stages of the customer journey, you can identify discrepancies between what customers expect and what is delivered, helping you close the gap effectively.
Yes, our solution supports comprehensive analysis across multiple channels and segments. You can collect feedback from email, SMS, website, app, and in-store, and analyze it by customer segment, location, brand, or product category to get a holistic view of the customer experience.
Our intuitive survey builder makes this job very simple. You can use our predefined templates or build it yourself: define the type of questions you need, set up logic branching, adjust the look & feel to fit your brand and preview your surveys before deployment. However, you don’t have to worry about this, as our customer success team will be by your side and can make this happen for you.
Yes, our platform provides real-time monitoring of response rates and engagement metrics, allowing you to quickly identify trends and adjust your tactics to increase the number of responses.
We offer various survey formats, including widgets, popups, and full-page surveys. To ensure data quality, you can include open answers, scales, grids, unique or multiple-choice questions, and limit responses.
Our solution supports feedback collection through multiple channels such as email, SMS, websites, apps, and in-store, providing a comprehensive view of your customer’s experience across all touchpoints.
You can define triggers based on customer segments and NPS scores to take immediate action. For instance, automatically push data to ad platforms (Meta, Google), email marketing tools (Klaviyo, Sendgrid), or helpdesk solutions (Gorgias, Zendesk) to respond to customer feedback promptly.
Logic branching allows you to create dynamic surveys that adapt based on respondents’ answers. For example, if a customer is a detractor, you can take him on a different path than if it is a promoter. This ensures that each respondent only sees questions relevant to them, improving their experience and the quality of the data collected.
Absolutely. You can create detailed audience segments based on their purchase history, custom attributes, or their responses. This segmentation helps in targeting specific customer groups more effectively for follow-up actions or marketing campaigns.
Yes, our platform supports seamless integration with a wide range of tools, including ad platforms (Meta, Google), email marketing tools (Klaviyo, Sendgrid, Salesforce, etc), and helpdesk systems (Gorgias, Zendesk, Freshdesk, etc.). This ensures that you can easily push and sync data across your existing ecosystem for comprehensive customer management.
Numbers don’t lie: proven performance for hundreds of companies.
We empower companies and agencies worldwide drive meaningful change with one of the most experimentation suites in the market.
18.6M
Consumers
Analyzed last month
3K
Companies
Trust us to bring them results
97%
Customer Retention
We eat our own dogfood
See what our clients are saying about us
Our clients are using REVEAL’s features to achieve better, sustainable results.
5/5 (+50 reviews)
★★★★★ 5/5
Highly recommended!
All the data included is really useful to understand your segments and take action. The RFM analysis is clear and easy to understand, on top of that the integration works perfectly and fast.
It's been a game changer to our company.
pdpaola.comFASHION
We use this app with Shopify and Klaviyo to get a better understanding of our customer and various customer groups. The app integrated very nice with Shopify and Klaviyo. The onboarding is also top notch! Highly recommended.
Heineken - Blade FOOD AND BEVERAGE
Very useful to have better insights of real customer data and insights!. It has been essential to understand users behaviour and detect opportunity to improve and scale your business! A real pleasure to work with this team!
PatagoniaFASHION
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