Retention
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Experience
Retention
In this section, you’ll find various materials that help you create excellent customer experiences. Improving your omnichannel customer experience results in improved customer satisfaction, lower customer churn rate, increase revenues, so your ecommerce business becomes more profitable.
Apart from offering great products, to win the battle against your competitors you need to create positive experiences for your customers during each interaction they’re having with your brand and exceed their expectations. Great customer experience is what creates loyalty and advocacy in a world where word of mouth is still one of the strongest magnets that attract new clients.
Achieving customer-centricity is not easy and many ecommerce businesses go through massive changes in the structure of their company. Read our materials on this topic and see how you can improve the customer experience for each step in the customer journey and for each customer segment.
What is Customer Experience Analytics? Customer experience analytics (CX analytics) refers to collecting, analyzing, and interpreting data from various customer interactions to understand their behaviors,...
What is Omnichannel Customer Experience? Omnichannel customer experience is a comprehensive customer engagement strategy in the domain of customer service, digital marketing, and retail experience,...
What is an Experience Management Software? A Customer Experience Management (CEM) software is essential for businesses focused on delivering exceptional customer journeys. These tools gather,...
Why a Chief Experience Officer (CXO) cannot be overlooked anymore. Explore the significance of having a CXO in your organization.
Discover how CRM and CEM will help you reshape your customer relationships for the better, in a world where customer-centricity is key.
NLP gives computers the ability to understand and interpret human language. See how NLP can help you find the needle in your data haystack.
Explore how the union between marketing and CX initiatives can help you achieve true customer-centricity and unprecedented business growth.
Discover the importance of ISO 27001 certification and how it ensures your sensitive information is handled with the utmost security.
Maximize your NPS survey results with this collection of NPS questions examples and tips and tricks coming from CVO Strategists.
It’s called Reveal and it uses automated segmentation and insights based on your first-party data to help you increase the number of loyal customers and improve Customer Lifetime Value.
We’re a team of people that want to empower marketers around the world to create marketing campaigns that matter to consumers in a smart way. Meet us at the intersection of creativity, integrity, and development, and let us show you how to optimize your marketing.
