Turn visitors into lifetime customers

Our solutions help you stay relevant for your customers from acquisition to retention.

Collage of a young woman in an orange sweater and denim overalls using a smartphone, shown in multiple poses. Overlaid elements include a heart icon with '24', a rising data graph, and digital interface icons, symbolizing engagement and analytics.

Omniconvert provides all the tools you need to acquire and retain the customers in retail

Tired of acquiring customers that never come back?

We’re pioneering the #CVO Movement. After decades of focusing primarily on acquisition marketing, the market is changing. The best-run companies know it’s time to shift. It’s time for #CVO: Customer Value Optimization!

  • From one-time buyers to lifetime customers.
  • From clicks to relationships.
  • From just the top of the funnel to the whole customer journey.
Text reading 'It’s time for CVO – Customer Value Optimization' above a blue circular button with a right arrow icon, promoting CVO strategy
Image of Daniel Small talking about Omniconvert products
Culture Kings
Daniel Small
Head of Marketing

Acquire more customers like your best ones.

Create custom audiences for Meta and Google based on your customer data. Improve acquisition by getting customers who spend more and return more often.

Image of Jean-Francois Mace talking about Omniconvert products
Decathlon Romania
Jean-François Mace
CEO

Get the insights to grow efficiently.

Use customer surveys to identify your strong points as well as opportunities for improvement. Make business decisions based on customers’ direct feedback and improve all your processes.

Image of Andreea talking about Omniconvert products
Orange Romania
Andreea
Digital Marketer

Turn website traffic into paying customers.

Use A/B Testing, Website Personalisation, Overlays, and Surveys to improve the UX/UI of your website. Increase Conversion Rates by creating a high-performing website built on strong CRO.

Image of Robert Anghel talking about Omniconvert products
ING Romania
Robert Anghel
Head of Digital

Make better decisions following crucial metrics.

Steer away from shallow metrics and measure what truly impacts the revenue: ROAS, CAC, AOV, Customer Lifetime Value, Retention Rate, etc. Take action on low-performing metrics and invest in tasks.

Image of Teodor Șerban talking about Omniconvert products
Auchan Romania
Teodor Șerban
Digital Director

Actively retain customers instead of reacting to churn.

Use RFM analysis to act when high-valued customers stop buying. Get notified each time you get a low NPS and react quickly to customer complaints.

Get informed and take action using tailor-made data and experiences

Man with glasses analyzing data on a tablet, with bar chart and digital interface elements in the background—representing data-driven decision-making and eCommerce performance insights.

Why eCommerce managers love us?

Increase the number of loyal customers, improve Customer Lifetime Value, and maximize profits with automated RFM segmentation and actionable insights for your eCommerce business.

Customer stories

See how game-changing companies are making the most of every engagement with Omniconvert.

Decathlon Logo

Helping Decathlon stay close to their customers

Culture Kings Logo

Providing a directed marketing approach Culture Kings

Auchan Logo

Empowering Auchan with customer-centric data-driven decisions.

It’s time to grow on autoplay!
Let our Managed Services team run your CVO and CRO program

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We’ll start with the Data Audit. Feeling like your data is hiding something from you? Find out if your data is reliable and if things are being tracked correctly. Get insights into the behavior of your users, what audiences to focus on and what acquisition channels can be leveraged better.

The next step is the UI/UX Audit. Find out how your users are interacting with the website through user recordings and heatmap analysis. Get a long list of suggestions to remove the bottlenecks in the journey and learn what to test and fix based on data and best practices.

Why leading brands work with us

Combination of products & service

Combination of products & service

Our combination of advanced technology along with our methodology and specialized services for ecommerce and retail companies. (both in-house and certified partners).

CVO Academy

CVO Academy

CVO Knowledge provider for digital agencies and end digital marketers, with the purpose of acquiring and servicing their clients.

Customer centric reporting

Customer centric reporting

Our solution offers clarity to the leadership team and entire organization about the customer portofolio health and the financial impact of how the company operates.

Master all eCommerce tactics: from acquisition to retention.

World-class experts teach you advanced CVO tactics to set your eCommerce store for success.

  • 9 International eCommerce Experts
  • 20 Chapters & over 100 Video Lessons
  • 12 Frameworks, Calculators & Resources
Grid of nine eCommerce and marketing experts, each with a name, company logo, and area of expertise, including Valentin Radu (Customer Value Optimization), Bob Moesta (Jobs to be Done), Dennis Yu (Acquisition Tactics & Ads), Val Geisler (Email Strategy), Maria Caciur (Customer RFM Segmentation), Julia Whatley (Customer Support), Karl Gilis (Customer Experience), Chase Dimond (Email Tactics), and Cristi Movila (Collaborative eCommerce).